FAQs
Please provide your order number or email and tell us the details of the product error, Includes error messages and product screenshots. Our technicians will assist you.
A. Make sure there are no problems with your network
B. Make sure the video is not protected by DRM copyright and is within the scope of our supported sites
C. Make sure the video has not been deleted and is publicly accessible
The player that comes with your computer may not be able to play some videos properly. Recommend you try other video players on your computer, or download VLC Media Player
Go to the software files on your computer and find the install/uninstall file. Click it to remove the software from your computer.
No time limit.
A. You can use iFlyDown for free with no time limit, but you can only download 3 videos.
B. During the free period, the downloaded video quality and the functions will be limited. For example, you cannot download YouTube playlists or channels.
You can pay via Stripe: We accept Visa, Mastercard, American Express and China UnionPay payments from customers worldwide.
Yes of course.
iFlyDown offers a refund within 7 days of any purchase on iflydown.com. Please refer to the refund policy for details
Please contact [email protected] for a refund. It will usually be issued after 1-3 days.
Absolutely right. The Payment platform we utilize is Stripe, which are the most trusted ecommerce companies in the world. The order of your private information, such as credit card number, addresses and so on will never be disclosed without your specific permission.
The iFlyDown team will always standby to help you. We will provide technical support, if you encounter any problems, please contact us, or through email [email protected].
You can log in to the software, find the user center in “My Account”, click “My Subscription” to enter the stripe subscription interface to cancel You can also directly visit Stripe, and enter your email address, and Stripe will send you a link to unsubscribe.
A. Monthly payment users can only use one license code on a computer at the same time.
B. Annual payment users can use one license code on two computers at the same time.
C. When you want to use it on another computer, you can log in directly, but we will automatically log out of the previous computer.
You can access the “Reset License” link and then enter the email address you used to subscribe. We will send a link to reset your License to your email address.
1. Make sure the spelling of your licensed email address and license code is correct.
2. Check if your license code has been reset
3. Check if your registration code has expired.
After checking all of them above, if you still cannot register the software, please contact us through email [email protected]. Describe the problem with the screenshot of the registration window, our technicians will help you.
After successfully purchasing an iFlyDown registration plan, you will receive a license code via email within 1 hour. There are the conditions to your failure to obtain the iFlyDown license code.
A. Confirm if you are a subscriber. Check whether the email address filled in when subscribing is correct.
B. Please check if it is in the spam mailbox.
C. Check whether your own payment account is successfully paid.
If you’ve made sure everything is set up correctly but still aren’t receiving your license code, please contact [email protected] for assistance.
